BellEats — Privacy Policy

Introduction

Welcome to BellEats. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.

Information We Collect

When you use BellEats, we collect certain information to provide you with a seamless food ordering experience. This includes personal details such as your full name, email address, phone number, and delivery address that you provide during registration. We also collect your order history, food preferences, and payment method type to process your transactions — however, we do not store your full card details. Additionally, we collect real-time location data to enable accurate delivery tracking and to show you nearby restaurants. Device information such as device type, operating system version, and push notification tokens are also collected to send you order updates and improve app performance.

How We Use Your Information

We use the information we collect to process and deliver your food orders accurately and on time. Your contact details are used to send you real-time order status notifications and updates via push notifications or SMS. We use your location data solely for delivery purposes and to personalize your experience within the app. Your account information helps us provide customer support through our in-app chat feature. We may also use aggregated, anonymized data to analyze trends, improve app features, and enhance the overall user experience. If you have opted in, we may send you promotional offers and discounts from time to time.

Sharing Your Information

We do not sell, trade, or rent your personal information to any third party. We may share your information with delivery partners and restaurant partners only to the extent necessary to fulfill your order. Payment information is securely handled by trusted payment gateways that comply with industry security standards. Our app is built on Google Firebase, which handles authentication, data storage, and push notifications — all governed by Google's privacy policy. In cases where we are required by law, we may disclose your information to government authorities or law enforcement agencies.

Data Storage and Security

Your data is stored securely on Google Firebase servers. We implement industry-standard encryption and secure communication protocols to protect your information from unauthorized access, alteration, or disclosure. We retain your personal data only as long as your account remains active or as required for legal and operational purposes. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to access, update, or delete your personal information at any time. You may opt out of marketing communications by adjusting your notification preferences within the app settings. You can also withdraw your consent for data collection, though this may affect certain features of the app. To exercise any of these rights, please contact us using the details provided below and we will respond within a reasonable timeframe.

Children's Privacy

BellEats is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take immediate steps to delete such information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of BellEats after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please feel free to reach out to us at 

support@belleats.com

. We are happy to assist you and will respond as promptly as possible.